Frequently Asked Questions
Quick answers about shipping, returns, our products and how to get the most out of mealtime and enrichment. Can’t find what you’re looking for? Get in touch.
Shipping & returns
Where does Messy Mutts ship?
We ship across Canada and to the United States.
How long does shipping take?
Most orders arrive in about 5–14 business days, depending on where you are.
Do you offer free shipping?
Yes. Orders over $50 ship free.
What is your return policy?
Online purchases can be returned within 21 days of receipt, in new and unused condition with all original packaging. Return shipping is at your expense, and original shipping charges aren’t refundable. To start a return, email rma@jascor.com for a Return Merchandise Authorization (RMA) number. You’ll then have 30 days to send the item back.
A product I want is sold out. Can I be notified when it’s back?
Yes. Click “Notify me” on the product page and enter your email. We’ll send you one email when it’s back in stock.
Feeding & enrichment
What does a slow feeder do?
A slow feeder has ridges and mazes that make your dog work around them to reach their food. Fast eaters slow down, and mealtime becomes a brain game instead of a race. Our slow feeders work with kibble, wet food and raw diets.
What are lick mats and snuffle mats for?
Both tap into your dog’s natural instincts. Lick mats are spread with something tasty, like yogurt, pumpkin or wet food, and licking is a calming, focused activity. Snuffle mats hide kibble or treats in fabric pockets so your dog sniffs and forages for them. They’re great for boredom, rainy days and busy brains.
Why use a raised dog feeder?
A raised feeder brings the bowls closer to your dog’s height, so they can eat with better posture and less bending, which many taller and older dogs find more comfortable. Our adjustable elevated feeder comes with 3-inch, 5-inch and 10-inch legs, so it grows with your pup.
How do I choose the right feeder height?
A good starting point is to have the top of the bowl sit around the bottom of your dog’s chest when they’re standing. If your dog has a medical condition or you have a large or deep-chested breed, check with your vet about what’s best for them.
Can I make homemade treats with your molds?
Absolutely. Our bake-and-freeze treat molds, popsicle molds and topper molds are made for homemade frozen and baked treats. For recipe ideas, visit The Mutts Pantry, where every recipe links to the mold, mat or toy that makes it.
Materials & care
What are Messy Mutts products made of?
Most of our feeding and enrichment products are made from food-grade silicone and stainless steel, and they’re BPA-free and PVC-free.
Are Messy Mutts products dishwasher safe?
Most of our silicone and stainless steel products can go in the dishwasher. Check the care instructions on each product page, since some items, like water bottle lids and microfiber products, have their own care steps.
What is Advanced BioRecycle™ Technology?
It’s the technology behind our newest poop bags. Each bag is designed for durability and leak-proof performance and is treated with an organic food additive that accelerates the bag’s breakdown in landfill.
About Messy Mutts
Who makes Messy Mutts?
Messy Mutts is a Toronto-based pet brand from Jascor Housewares Inc., a Canadian housewares company.
Do you make products for cats?
Yes. Our Messy Cats line includes cat bowls, slow feeders, litter mats and can covers.
Do you sell wholesale to retailers?
Yes. Retailers can apply for a wholesale account through our B2B Onboarding page.
How do I contact you?
Use the form on our Contact Us page, or email info@jascor.com for customer service and warranty questions.
